Privacy Policy

Privacy Policy

Effective Date: 31 January 2025
Last Updated: 31 January 2025

At AesthetiCore, we are committed to safeguarding your privacy and ensuring the confidentiality of the information you entrust to us. This Privacy Policy explains how we collect, use, and protect your data when you engage with our services, which include CRM optimization support and 1:1 business coaching for aesthetic practices, or when you visit our website www.AesthetiCore.com  (the "Site").

By using our services, you consent to the practices outlined in this Privacy Policy.

1. Scope of Our Services

We provide CRM optimization services and 1:1 business coaching. In doing so:

• We access your CRM systems only to perform the functionalities and tasks you authorize.
• We do not store, copy, or extract any data from your CRM to our servers or systems.
• Our work is conducted entirely within your CRM platform, adhering to the permissions and access levels you grant.

2. Information We Collect

We collect the following types of information to deliver our services and comply with applicable laws:

Personal Information

• Name, business name, and professional title.
• Contact information such as email address, phone number, and mailing address.
• Billing details, including payment methods and transaction history.
• Information shared during coaching sessions, such as business goals, strategies, or challenges.

3. Information We Access

We may access the following information through your CRM, solely for the purpose of providing our services:

• Client Data: Information related to your clients stored in your CRM, including contact details, purchase histories, appointment records, or other CRM-specific data you authorize us to access.
• Business Data: Analytics, workflow configurations, and other operational details necessary for optimizing your CRM system (e.g., sales metrics, lead conversion rates) for service improvement.

Sensitive Information

• In some cases, we may process information that could be classified as sensitive (e.g., client records or data provided by your customers for CRM integration).

Note for Healthcare-related Clients: While we do not directly collect Protected Health Information (PHI) covered by HIPAA, we handle sensitive business data related to aesthetic practices with strict confidentiality and comply with any relevant data protection requirements.

Technical Data

• Information collected automatically via cookies or tracking technologies, such as IP addresses, browser type, and site usage statistics.

4. Transparency and Accountability

To ensure transparency:

• You retain full control over the access permissions granted to us within your CRM system.
• Most CRM platforms provide activity logs, allowing you to monitor and verify where we have been and what actions were taken.
• We do not modify or access any data beyond what is necessary to perform the agreed-upon tasks.

5. Confidentiality in Coaching and CRM Support

We uphold strict confidentiality for all data shared during coaching sessions or CRM optimization. This includes business data, strategies, and customer information.

For clients operating under HIPAA guidelines, while we do not directly process PHI, we ensure that all sensitive data is handled securely and in accordance with applicable laws.

6. How We Use Your Information

We access your CRM data for the following purposes:

• Implementing and optimizing CRM workflows and functionalities and business coaching, based on your needs.
• Identifying and resolving inefficiencies in CRM usage.
• Customize solutions to meet your specific business needs
• Communicate with you, including appointment scheduling, follow-ups, and updates.
• Providing reports or recommendations, or insights based on your business data.
• Ensure compliance with legal obligations or regulatory requirements.

We do not use, store, or process your CRM data for any other purpose.

7. Data Security and Confidentiality

We adhere to strict confidentiality standards when working within your CRM:

• No Data Storage: We do not download, copy, or extract any information from your CRM systems.
• Secure Access: Access to your CRM is conducted only through secure channels, using login credentials or permissions provided by you.
• Privacy Protection: Any information accessed remains within the CRM system and is not shared, exported, or disclosed without your explicit consent.

8. Your Rights

You have full control over:

• Access Permissions: The ability to adjust, revoke, or modify our access at any time through your CRM platform.
• Activity Monitoring: Monitoring our activity within your CRM system to ensure transparency and accountability.

If you have concerns about how we handle your information, please contact us at aestheticore@aestheticore.com.

9. Sharing Your Information

We do not sell or trade your personal information. However, we may share your information with:

• Service Providers: Trusted third-party vendors (e.g., payment processors, CRM software platforms, email marketing  services) under strict confidentiality agreements.
• Legal Compliance: Authorities or regulators, if required to comply with legal obligations or enforce agreements.
• Your Consent: When explicitly authorized by you.

10. Third-Party Links and Services

Since our services involve working within your CRM platform, it is important to review the privacy and security policies of the CRM provider you use. We are not responsible for the practices of third-party CRM providers. Our website or services may include links to third-party tools (e.g., CRM platforms, payment processors). We are not responsible for their privacy practices and recommend reviewing their privacy policies before using their services. 

11. Cookies and Website Tracking (If Applicable)

If you use our website www.aestheticore.com:

• We may use cookies to improve site functionality and collect analytics.
• Cookies do not access or collect any CRM-related data.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted with the "Effective Date," and significant changes will be communicated to you.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our services, please contact us:

Email: aestheticore@aestheticore.com
Phone: +64211980939
Mailing Address: PO Box